小区服务管理系统的设计与实现.doc

小区服务管理系统的设计与实现


摘  要

改革开放以来，由于国民经济的段发展和人民生活水平的极大提高，提供良好的居住环境和优质的小区服务已经成为大家购买住宅的首要条件。对于想要购买房屋的住户已不只是关心购楼时的优惠和承诺，对于售后提供的小区服务管理也提出了更高层次的要求。面对越来越繁琐和复杂的工作，如果还依靠人工来处理不仅效率低下，保密性也得不到保证，而且时间一长还会产生大量文件和数据，这样对查找，更新和维护都带来了不少的困难【1】。物业管理企业想要解决这一棘手问题，对物业管理进行宏观的和微观的细致管理，其中最好的办法是依托现代计算机、通信和网络技术，建立现代化的综合管理信息系统来实现对小区物业的管理，提高业务处理的效率和可靠性，并进而对各类管理信息进行系统整理和分析，优化管理者的决策，提高业主满意度和提升物业形象，才能使企业在激烈的市场竞争中立于不败之地。

本文从小区管理的发展现状入手，借鉴国外成功的优秀案例，同时结合我们国家小区服务管理发展的实际情况，因地制宜，来探讨并设计出符合我们中国人管理习惯和服务模式的小区服务管理系统。

本系统采用B/S 模式，以SSH框架为基础，使用 Tomcat 服务器，后台数据库使用小型的MySQL数据库，以 MyEclipse作为开发工具来展开设计。主要实现了管理者和用户的注册与登录，住户查询费用，住户报修、保洁、留言以及管理者添加发布信息，设置费用，完善服务等功能。这些功能让住户的问题得到较快的解决，也让管理者逃脱于繁琐的工作中，大大提高了工作效率。

关键词：小区管理，Browser/Server，信息技术

Abstract

Since China's reform and opening up, due to the period of development of the national economy and people's living standards greatly improved, provide a good living environment and quality of community service has become the first condition of people buy house. Residents to purchase housing has the preferential and commitment is not just about buying floor, for after sales service provided by the community management are also put forward higher requirements. In the face of increasingly cumbersome and complex work, if you still rely on artificial to deal with not only inefficient, it is hard to ensure confidentiality, and over time will produce a large number of documents and data, so to find, update and maintenance have brought a lot of difficulties. Property management enterprises want to solve the problem, the property management of macro and micro meticulous management, one of the best way is to rely on modern computer, communication and network technology, set up the comprehensive management information system to realize modernization of residential property management, improve the efficiency of business processing and reliability, and further arrangement and analysis of all kinds of management information system, optimize the management decisions, improve the satisfaction and improve the image of the property owner, can make the enterprise in an impregnable position in the intense market competition.

This article from the current situation of the development of community management, draw lessons from foreign successful good example, and combining with the actual situation of our country community service management development, adjust measures to local conditions, to explore and design in accordance with our Chinese habit and service mode of community service management system.

This system adopts B/S model, based on the SSH framework, using Tomcat server, background database using a small MySQL database, to design the MyEclipse as development tools. Mainly implements the management and user registration and login, query cost, resident service, cleaning, leave a message and add publication information, managers set up cost, perfect service, and other functions. These features make the residents get faster solve, also let managers to escape in the tedious work, greatly improving the work efficiency.

Keywords:Community Management, Browser/Server, Information Technology

目  录

摘  要 I

Abstract II

1  绪论

   1.1小区服务管理系统的发展现状 (1)

   1.2 选题的意义 (2)

   1.3论文结构 (3)

2  系统分析

   2.1系统可行性分析 (4)

   2.2应用需求分析 (6)

   2.3系统流程分析 (6)

   2.4功能需求分析 (7)

   2.5本章小结 (8)

3  系统的设计

   3.1系统功能模块的设计 (9)

   3.2系统环境设计 (11)

   3.3数据库设计 (11)

   3.4系统用例图 (27)

4  系统的实现

   4.1系统登录 (29)

   4.2房屋管理 (30)

   4.3收费管理 (30)

   4.4业主管理 (31)

   4.5巡查提醒日志管理 (32)

   4.6报修服务 (32)

   4.7员工管理 (33)

   4.8意见簿服务 (33)

5  系统的测试与维护

   5.1系统测试 (34)

   5.2系统维护 (35)

   5.3本章小结 (35)

6  总结与展望

   6.1论文工作总结 (36)

   6.2未来工作展望 (37)

致  谢 38

参考文献 39