某大型酒店的管理弊端及其对策.doc
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某大型酒店的管理弊端及其对策,英语专业优秀论文contentsabstractikey wordsi摘要ii关键词iiintroduction1i. background of *** hotel2a. geographical location2b. characteristics of *** hotel2ii. a...
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某大型酒店的管理弊端及其对策 英语专业优秀论文
Contents
Abstract I
Key Words I
摘 要 II
关键词 II
Introduction 1
I. Background of *** Hotel 2
A. Geographical Location 2
B. Characteristics of *** Hotel 2
II. Abuses in *** Hotel 3
A. The Objective Problems in *** Hotel 3
B. The Subjective Problem in *** Hotel 4
III. Measures to Improve Hotel Management 5
A. Rooms Department 5
B. The Food and Beverage Department in Hotel 8
C. The Public and Relations Department 10
D. Human Resources in the Hotel 12
Conclusion 14
Acknowledgements 15
Bibliography 16
Abstract
With the economic globalization, the tertiary industry has been developed rapidly, the hotel is an important part of the tertiary industry. In recent years, the hotel management has made some progress in China, but there are still problems in this aspect. The *** hotel, which is a typical one in Sichuan Province , is a three-star hotel for vacation. Though the *** hotel has make lots of achievements after the three years development, some problems in managements still exist. This paper analyzes its abuses in the managements involving in two aspects of subjective and objective, and the same time, some measures should be taken to improve the hotel management such as promoting the rate of accommodating in rooms department, improving service quality in food and beverage department, and forming proper employee management model in human resources department.
Key Words ：hotel; hotel management; abuse; measures
摘 要
随着经济全球化，各国经济纷纷向第三产业发展，酒店业成为第三产业的重要部分。近年来，中国的酒店业取得了一定的成就，但是在管理上也存在许多问题。而作为中国酒店中的一个新型种类---度假型的三星级酒店，***大酒店经过三年的发展，取得了一些成绩，但同时也有不足。本论文通过认真分析**大酒店存在的主观和客观方面的弊端，针对客房部，餐饮部，和人力资源等部门中存在的问题，提出相应措施，以提高酒店的管理。
关键词：***大酒店; 酒店管理; 弊端; 措施
Bibliography
[1] Adamson S H . Seaside Piers, 1977.
[2] Dutton G. .Sun, sea, surf and Sand-The myth of the Beach , 1985.
[3] Rogers H A and Slinn J. Tourism : Management of Faclilities，1993.
[4] Rogers T, Conferences-A Twenty –first Century Industry, 1998.
[5] 池进. 餐饮管理基础[M]. 北京：旅游教育出版社，2001.
[6] 陈琳. 帝国饭店服务秘诀[M]. 北京:中国旅游出版社，2000.
[7] 何丽芳, 李飞, 罗小川. 酒店S营销实务[M]. 广东: 广东经济出版社, 2005.
[8] 侯国林,李金生，卞显红. 论我国经济型饭店集团化的模式及对策[M]. 广东: 广东经济出版社,2005.
Contents
Abstract I
Key Words I
摘 要 II
关键词 II
Introduction 1
I. Background of *** Hotel 2
A. Geographical Location 2
B. Characteristics of *** Hotel 2
II. Abuses in *** Hotel 3
A. The Objective Problems in *** Hotel 3
B. The Subjective Problem in *** Hotel 4
III. Measures to Improve Hotel Management 5
A. Rooms Department 5
B. The Food and Beverage Department in Hotel 8
C. The Public and Relations Department 10
D. Human Resources in the Hotel 12
Conclusion 14
Acknowledgements 15
Bibliography 16
Abstract
With the economic globalization, the tertiary industry has been developed rapidly, the hotel is an important part of the tertiary industry. In recent years, the hotel management has made some progress in China, but there are still problems in this aspect. The *** hotel, which is a typical one in Sichuan Province , is a three-star hotel for vacation. Though the *** hotel has make lots of achievements after the three years development, some problems in managements still exist. This paper analyzes its abuses in the managements involving in two aspects of subjective and objective, and the same time, some measures should be taken to improve the hotel management such as promoting the rate of accommodating in rooms department, improving service quality in food and beverage department, and forming proper employee management model in human resources department.
Key Words ：hotel; hotel management; abuse; measures
摘 要
随着经济全球化，各国经济纷纷向第三产业发展，酒店业成为第三产业的重要部分。近年来，中国的酒店业取得了一定的成就，但是在管理上也存在许多问题。而作为中国酒店中的一个新型种类---度假型的三星级酒店，***大酒店经过三年的发展，取得了一些成绩，但同时也有不足。本论文通过认真分析**大酒店存在的主观和客观方面的弊端，针对客房部，餐饮部，和人力资源等部门中存在的问题，提出相应措施，以提高酒店的管理。
关键词：***大酒店; 酒店管理; 弊端; 措施
Bibliography
[1] Adamson S H . Seaside Piers, 1977.
[2] Dutton G. .Sun, sea, surf and Sand-The myth of the Beach , 1985.
[3] Rogers H A and Slinn J. Tourism : Management of Faclilities，1993.
[4] Rogers T, Conferences-A Twenty –first Century Industry, 1998.
[5] 池进. 餐饮管理基础[M]. 北京：旅游教育出版社，2001.
[6] 陈琳. 帝国饭店服务秘诀[M]. 北京:中国旅游出版社，2000.
[7] 何丽芳, 李飞, 罗小川. 酒店S营销实务[M]. 广东: 广东经济出版社, 2005.
[8] 侯国林,李金生，卞显红. 论我国经济型饭店集团化的模式及对策[M]. 广东: 广东经济出版社,2005.
