饭店行业人才策略研究.doc
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饭店行业人才策略研究,contentsabstract..........................................ikey words........................................i摘 要.........................................
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此文档由会员 刘伟平 发布
饭店行业人才策略研究
Contents
Abstract…….....................................………………………………...…………..……I
Key Words………......................................…………………………………………..I
摘 要………..................................…………………………………………...............II
关键词...........………......................................…………………………………………II
Introduction…...........................................……………………….................................1
I. Reasons of the Personnel Crisis in China’s Hotel Industry.…...................................2
A. The Low Social Status of the Waiters………………….…...……….…………...2
B. Lacking the Effective Cooperation among the Concerned Units…..……………2
C. Restraining of the Old Education System and Policies…………….………...…2
II. Solutions to the Problem……………………………………………………...…….3
A. The Waiters’ Status..................................................................................……….3
B. Cooperation with the Relevant Units.....................................................................4
1. With the Hotel Industry……………………....................................................5
2. With the Colleges……………………….....…………………………………8
3. Some Advices for the Government ………………………………………10
C. Emphasis on Practice of the Students………………….…….……………….11
1. The Practice Bases……………………………….………………………..11
2. The Process of Practice…………………………………………………….12
Conclusion……………………………………………………………….……….…..14
Acknowledgement…………………………………………………………………...15
Bibliography…………………………………………………………….…...…….16
Abstract
The hotel Industry in China grows rapidly with the steady increase of economy. However, with the continuous growth of the industry, the problem of the lack of qualified personnel seems to be increasingly serious. It has become a key factor that restricts the development of China’s hospitality industry. So we should pay a great attention to the attendants in the hotel, the paper tries to study the reasons of the lack of human resources and put forward some corresponding solutions to the problem. First of all, it is proposed that the status of attendants in hotels should be valued. Secondly, colleges, hotels and the government ought to cooperate to solve the practical problem. Finally, in order to educate the personnel to be competent, practice must be emphasized by the students who confront graduation and looking for their job. The paper will solve the problem to change the present situation and analyze the reasons systematically.
Key Words
Hotel industry; Practice; Service Quality; Human Resources.
摘 要
伴随经济持续、快速、稳定的发展, 我国饭店业迅速崛起。但在该产业不断发展的同时, 人才不足问题也显得日益严重, 并越来越成为制约我国饭店业发展的关键因素。本文在提出应重视该行业服务员工的作用的前提下，试图研究人才短缺的原因。。。。。。
Bibliography
[1] Auty S. Consumer Choice and Segmentation in the Restaurant Industry [J].
Journal of Service Industries.1992, 12(3): 324---339.
[2] Carbone LR Haeckel Engineering Customer Experience [J]. Marketing
Management. 1994.3(3): 8---19.
[3] Haeckel SH, Carbone LP, Berry LL. How to lead the customer experience [J].
Marketing Management, 2003, 12(1): 18---23.
[4] Machleit KA, Eroglu SA. Describing and Measuring Emotional Response to
Shopping Experience [J]. Journal of Business Research, 2000, 49(2): 101---111.
[5] SchmittB. Experiential Marketing [J]. Journal of Marketing Management.
1999:15(1-3): 53---67.
字数：34912
Contents
Abstract…….....................................………………………………...…………..……I
Key Words………......................................…………………………………………..I
摘 要………..................................…………………………………………...............II
关键词...........………......................................…………………………………………II
Introduction…...........................................……………………….................................1
I. Reasons of the Personnel Crisis in China’s Hotel Industry.…...................................2
A. The Low Social Status of the Waiters………………….…...……….…………...2
B. Lacking the Effective Cooperation among the Concerned Units…..……………2
C. Restraining of the Old Education System and Policies…………….………...…2
II. Solutions to the Problem……………………………………………………...…….3
A. The Waiters’ Status..................................................................................……….3
B. Cooperation with the Relevant Units.....................................................................4
1. With the Hotel Industry……………………....................................................5
2. With the Colleges……………………….....…………………………………8
3. Some Advices for the Government ………………………………………10
C. Emphasis on Practice of the Students………………….…….……………….11
1. The Practice Bases……………………………….………………………..11
2. The Process of Practice…………………………………………………….12
Conclusion……………………………………………………………….……….…..14
Acknowledgement…………………………………………………………………...15
Bibliography…………………………………………………………….…...…….16
Abstract
The hotel Industry in China grows rapidly with the steady increase of economy. However, with the continuous growth of the industry, the problem of the lack of qualified personnel seems to be increasingly serious. It has become a key factor that restricts the development of China’s hospitality industry. So we should pay a great attention to the attendants in the hotel, the paper tries to study the reasons of the lack of human resources and put forward some corresponding solutions to the problem. First of all, it is proposed that the status of attendants in hotels should be valued. Secondly, colleges, hotels and the government ought to cooperate to solve the practical problem. Finally, in order to educate the personnel to be competent, practice must be emphasized by the students who confront graduation and looking for their job. The paper will solve the problem to change the present situation and analyze the reasons systematically.
Key Words
Hotel industry; Practice; Service Quality; Human Resources.
摘 要
伴随经济持续、快速、稳定的发展, 我国饭店业迅速崛起。但在该产业不断发展的同时, 人才不足问题也显得日益严重, 并越来越成为制约我国饭店业发展的关键因素。本文在提出应重视该行业服务员工的作用的前提下，试图研究人才短缺的原因。。。。。。
Bibliography
[1] Auty S. Consumer Choice and Segmentation in the Restaurant Industry [J].
Journal of Service Industries.1992, 12(3): 324---339.
[2] Carbone LR Haeckel Engineering Customer Experience [J]. Marketing
Management. 1994.3(3): 8---19.
[3] Haeckel SH, Carbone LP, Berry LL. How to lead the customer experience [J].
Marketing Management, 2003, 12(1): 18---23.
[4] Machleit KA, Eroglu SA. Describing and Measuring Emotional Response to
Shopping Experience [J]. Journal of Business Research, 2000, 49(2): 101---111.
[5] SchmittB. Experiential Marketing [J]. Journal of Marketing Management.
1999:15(1-3): 53---67.
字数：34912
