基于业务流程再造的xx大学图书馆利用率改善.doc

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Abstract£º Library has a special significance for Universities,Libraries play an efficient role in is very important that students can better access to knowledge.Jiangsu University Library is a new library, the hardware facilities, management of the environment, the number of books called the national first-class. But there are many unreasonable use for it, outstanding performance in three areas .First,the library seats utilization. Second,queueing problem when the final exam.Third, the library occupying a seat problem. Causes of these problems are many,Not only is it a problem about the quality of sudents,but also it is a problem about library management.
This article will primarily from the perspective of industrial engineering, business process reengineering, basic industrial engineering, facilities planning and logistics system design, queuing theory as the main means to improve these problems. Also another important task in this article is through a questionnaire survey to obtain data, using quantitative methods to analyze data, and used to improve results and numerical analysis.
Keywords: library utilization;queueing problem;Business process reengineering; Facilities planning



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