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oral communication in business,oral communication in business页数：21字数：4822oral communication in businessabstract: oral communication saves time and provides opportunities for feedback and soci...
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ORAL COMMUNICATION IN BUSINESS
页数：21 字数：4822
ORAL COMMUNICATION IN BUSINESS
ABSTRACT: Oral communication saves time and provides opportunities for Feedback and social interact .the spontaneous quality of oral communication limits your ability to edit your thoughts and people often judge the substance of a remark by the speaker’s styles. The two skills: Speaking and listening must be improved. On learn, to think before you speaking, Adjust your speaking style to suit the situation, To apply the “you” attitude to oral communication .On listening, The ability to listen is a vital skill in business. In fact most people need to improve their listening skills. And listening involves five steps: sensing. Interpreting. Evaluating. Remembering and responding .To be a good listener the way you listen should suit various situation .The three forms of listening are: content listening, critical listening and active listening. Effective listening involves being receptive to both information and feelings. Both skills enhance your ability to resolve conflicts, overcome resistance and handle negotiation.
Key words
Oral communication, speaking skills, listening skills, solve difficult problem摘要: 口语沟通既节省时间同时又 可以提供反馈和社会联系, 口语交流的瞬间反应使人会有时间调整思维, 而且人们通常会以说话人的谈话方式来判断其内容. 为了提高商务中说.听.读的交流技巧:在说之前学会思考,根据不同情况调整说话方式,并采用以对方为中的谈话方式. 听的能力在商务 中尤其重要,并且大部分人都需要提高听方面的技巧.听可分为五部分:注意.理解.评价.记忆.回应.在不同情况下采取不同方式.听又可分为三种形式:内容倾听.批判倾听和积极倾听.有效的倾听包含对内容和感觉两方面的理解.两种技巧都可以提高解决冲突.消除抵触和进行谈判的能力. 的理解.两种技巧都可以提高解决冲突.消除抵触和进行谈判的能力.
关键词：口语沟通 说的技巧 听的技巧 困难问题的解决
CONTENTS
I .The importance of oral communication in business, its advantage and disadvantage in communication.
II. On speaking, how to speak and the speaking styles, attitude. It is an important tool in oral communication.
III. The ability to listen is a vital skill in business
3.1 what happens when you listen
3.2 the three types of listening
3.3 how to be a better listener
IV. Handing difficult interpersonal situations
4.1 resolving conflicts
4.2 overcoming resistance
4.3 handing negotiations
I.COMMUNICATION ORALLY
1.1 Speaking and listening are the communication skills we use most. Given a choice, People would rather talk to each other than write to each other. Talking take less time and needs no composing keyboarding rewriting duplicating or distributing.
More important, Oral communication provides the opportunity for feedback when people communicate orally, They can ask questions and test their understanding of the message: they can share ideas and work together to solve problems. They can also convey and absorb nonv
页数：21 字数：4822
ORAL COMMUNICATION IN BUSINESS
ABSTRACT: Oral communication saves time and provides opportunities for Feedback and social interact .the spontaneous quality of oral communication limits your ability to edit your thoughts and people often judge the substance of a remark by the speaker’s styles. The two skills: Speaking and listening must be improved. On learn, to think before you speaking, Adjust your speaking style to suit the situation, To apply the “you” attitude to oral communication .On listening, The ability to listen is a vital skill in business. In fact most people need to improve their listening skills. And listening involves five steps: sensing. Interpreting. Evaluating. Remembering and responding .To be a good listener the way you listen should suit various situation .The three forms of listening are: content listening, critical listening and active listening. Effective listening involves being receptive to both information and feelings. Both skills enhance your ability to resolve conflicts, overcome resistance and handle negotiation.
Key words
Oral communication, speaking skills, listening skills, solve difficult problem摘要: 口语沟通既节省时间同时又 可以提供反馈和社会联系, 口语交流的瞬间反应使人会有时间调整思维, 而且人们通常会以说话人的谈话方式来判断其内容. 为了提高商务中说.听.读的交流技巧:在说之前学会思考,根据不同情况调整说话方式,并采用以对方为中的谈话方式. 听的能力在商务 中尤其重要,并且大部分人都需要提高听方面的技巧.听可分为五部分:注意.理解.评价.记忆.回应.在不同情况下采取不同方式.听又可分为三种形式:内容倾听.批判倾听和积极倾听.有效的倾听包含对内容和感觉两方面的理解.两种技巧都可以提高解决冲突.消除抵触和进行谈判的能力. 的理解.两种技巧都可以提高解决冲突.消除抵触和进行谈判的能力.
关键词：口语沟通 说的技巧 听的技巧 困难问题的解决
CONTENTS
I .The importance of oral communication in business, its advantage and disadvantage in communication.
II. On speaking, how to speak and the speaking styles, attitude. It is an important tool in oral communication.
III. The ability to listen is a vital skill in business
3.1 what happens when you listen
3.2 the three types of listening
3.3 how to be a better listener
IV. Handing difficult interpersonal situations
4.1 resolving conflicts
4.2 overcoming resistance
4.3 handing negotiations
I.COMMUNICATION ORALLY
1.1 Speaking and listening are the communication skills we use most. Given a choice, People would rather talk to each other than write to each other. Talking take less time and needs no composing keyboarding rewriting duplicating or distributing.
More important, Oral communication provides the opportunity for feedback when people communicate orally, They can ask questions and test their understanding of the message: they can share ideas and work together to solve problems. They can also convey and absorb nonv
