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景区餐饮(外文翻译),包含中文翻译和英文原文,内容详细完整,建议下载参考!中文: 2100 字英文: 6753字符在旅游的六要素“吃、住、行、游、购、娱”中,“吃”排在第一位。俗话说:“民以食为天。”可见,景区餐饮服务在整个景区服务中占据重要地位,它是景区向游客提供优质服务的基础和保障。1餐饮服务基本要求当游客进入餐馆时...
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景区餐饮(外文翻译)

包含中文翻译和英文原文,内容详细完整,建议下载参考!

中文: 2100 字
英文: 6753字符



在旅游的六要素“吃、住、行、游、购、娱”中,“吃”排在第一位。俗话说:“民以食为天。”可见,景区餐饮服务在整个景区服务中占据重要地位,它是景区向游客提供优质服务的基础和保障。
1餐饮服务基本要求
当游客进入餐馆时他想得到怎样的食物和服务? 由国家旅游基金会在美国和P&G公司进行的关于游客喜爱的调查指出,游客重复购买某商品的原因位于前5位的是:卫生,味道,合理的价格,便利的地理位置,舒适的环境和优质的服务。
1.1公共卫生
就餐者对就餐环境的卫生要求严格。它体现出游客对危深感全的需要,而且卫生与否直接影响到游客的心情。游客只有在一个整洁卫生的地方就餐才会感觉到安全和舒服。游客对就餐环境的要求体现在以下三个方面:就餐环境,餐具和食品。顾客总是喜欢在拥有新鲜卫生的食品,严格消毒的餐具这样的安全,舒服令人愉快的地方享受美食。
1.2 快速的服务
在用餐时需要快速服务是由于以下原因:
 习惯。由于现代社会的快节奏只是人们有很强的时间概念而且习惯了固定的生活节奏。因而,迟缓的服务速度是顾客感到不习惯和不舒服。
 顾客有一个紧密的行程。因为有很多事情要做,所以他们需要快速的服务。
 根据心理学研究,等待的时间是无聊甚至痛苦的。
 当客人十分饥饿时,等待是不可忍受的。而且当一个人饥饿时,血液里的血糖会降低,从而令人更加容易生气 ......




Among six essential elements of traveling needs, eating is the first and foremost one. As the saying goes: "Food is the god of people”, food and beverage service is of great importance in scenery service. It is the basic facility of scenic spots to ensure quality service to tourists.
The Fundamental Requirements of Food and Beverage Service
What does a consumer expect to buy and to be received when he enters a restaurant? According to the tourists preference research, conducted by National Tourism Foundation in America and P&G company, the first 5 reasons why the consumer chooses to buy the goods and repeat the buying are sanitation, taste, reasonable price, convenient location, comfortable environment and quality service respectively.
Sanitation
Diners are critical of the condition of sanitation. It reflects tourists' need for security, and it brings immediate influence to guests' mood. Only in a clean and sanitary place can guests feel safe and comfortable. Their requirements lie in three aspects, they are: dining environment, dining utensils and food. Fresh and sanitary food, strictly sterilized utensils and tidy, tranquil environment are always preferable for guests to enjoy delectable food in a safe, comfortable and pleasant environment.
Quick serving
Quick serving is required when dining due to the following reasons:
•Habit. The fast pace of modern society cultivates people's sense of anxiety of time and develops a fixed fast psychological rhythm. Therefore slow pace makes them feel unaccustomed and uncomfortable.
•Guests have a tight schedule. Many things are awaiting them afterward, so they expect fast serving.
•According to a psychological research, the duration before the expected things appear is boring and even suffering ......